After checkout, open our Claim Order page, then start a live chat with your order number and Roblox username. Our team will deliver your items directly to your account — no password ever required.

Check your email for your BloxWave order confirmation and use the order number from there. If you still can't find it, contact us on live chat and we'll look it up for you immediately.

Contact us immediately via live chat if you need to change or cancel. If the order hasn't been delivered yet we'll do our best to help. Once delivered, orders cannot be cancelled due to the digital nature of the items.

Our team delivers by hand — a real staff member will join your game and trade the items directly to you. Make sure your Roblox privacy settings allow anyone to follow you into games. Go to Roblox Settings → Privacy → Who can join me in experiences → set to Everyone. Then let our team know on live chat and we'll get started.

Delivery usually takes under 5 minutes once you've opened a live chat. Our team delivers every order by hand, so if it's been longer than expected, message us on live chat with your order number and we'll get it sorted immediately. We guarantee delivery on every order.

We restock items regularly. Contact us on live chat and we'll let you know the expected restock time for the specific item you're looking for. You can also check back on the product page.

This is usually due to your bank blocking the transaction. Try: 1) Using a different card or payment method. 2) Contacting your bank to authorise the payment. 3) Using Apple Pay or Google Pay instead. Contact us if issues persist.

Due to the digital nature of our products, we generally can't offer refunds once items are delivered. However if there's an issue with your order we'll always work to resolve it. Check our full refund policy for details.

Pending charges are temporary holds placed by your bank, not confirmed payments. If your order failed, the pending charge will disappear within 3–5 business days. Contact us if you're unsure.

We accept most prepaid Visa/Mastercard gift cards. However some prepaid cards may be declined depending on your card issuer's policies. We recommend using Apple Pay or Google Pay for the most reliable checkout experience.

Most orders are delivered within 3–5 minutes of contacting us on live chat. Average delivery time is under 5 minutes. Our team is online 24/7.

Yes — 100% safe and legit. We never ask for your Roblox password. All payments are encrypted and PCI-compliant. We've fulfilled 10,000+ orders and are trusted by players worldwide.

Every purchase earns you 5% cashback automatically added to your BloxWave rewards balance. You can use your cashback on future orders. There's no minimum spend and it never expires.

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